Кәсіпорындардың бизнес-процестеріне жасалатын диагностика осы саладағы жаһандық үрдістерге сай болуға тиіс. Бұл жерде, ең алдымен, цифрландыру және Индустрия 4.0 элементтерін пайдалану туралы сөз болып отыр. Осыған байланысты «Алтын сапа» конкурсының талаптарын Сапаны басқарудың еуропалық қорының (EFQM) жаңа моделіне біртіндеп сәйкестендіру керек. 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Қасым-Жомарт Тоқаев